Conversations’ is an omnichannel cloud contact centre solution with automation and a chatbot building platform option – ‘Answers.’ Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip.  Infobip is a global cloud communications company that allows enterprises to build connected customer experiences across all stages of the customer [...]

Infobip, a global cloud communications platform and Blue Turtle Technologies have successfully completed the rollout of a WhatsApp-based chat banking platform at one of South Africa’s Big Four banks. The platform which has been rolled out across nine African countries will ultimately improve and enrich customer engagement, cost efficiencies as well as streamlining the onboarding of [...]

Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it as a fast and effective way of enhancing the Customer Experience (CX) and Customer Engagement – driving efficiencies across their business. This is according to Noah Amoke, Sales Executive for Kenya and Uganda at Infobip [...]

Africa has complex and unique business opportunities.  Harvard Business School professors are launching a new online course to teach entrepreneurs how to build scalable businesses

Africa remains my passion, especially the financial services ecosystem in Africa and financial inclusion. While there is a huge rush globally for Fintech -which has become the latest....