News from Axletree Solution
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Interview with James Gachie
Q&A with James Gachie Senior Manager – SaaS Sales, at Infobip Kenya for Africa Bank 4.0 As we move into 2021, coping with lingering effects of the COVID-19, what would be your personal takeaway from the crisis and why? Firstly, businesses must become agile and innovative. Crises like the COVID-19 pandemic are unpredictable and businesses must [...]
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Africa Fintech Network joins forces to build the first real-time pan- African map of fintech innovation to realise the continent’s fintech promise in a post-‐Covid, digital world GalleryAfrica Fintech Network joins forces to build the first real-time pan- African map of fintech innovation to realise the continent’s fintech promise in a post-‐Covid, digital world
Interview with Dr. Diane Karusisi
As we move into 2021, coping with lingering effects of the COVID-19, what would be your personal takeaway from the crisis and why? Crises, small or big, are inevitable in the life of organizations, countries. It is therefore essential tobuild organizational readiness to deal with the crises and resilience so as emerge stronger, not weaker [...]
Kenya’s HFC bank takes up Infobip’s WhatsApp banking solution to extract maximum value from its digital platform
Infobip deployed a WhatsApp Business API and SMS banking solution at Kenya’s HF Group Plc’s banking subsidiary HFC. Client background:Headquartered in Nairobi, Kenya, the 54-year-old HF Group is a mortgage finance provider in the East African country. Currently, HF Group is the only licensed mortgage company regulated by the Central Bank of Kenya. In 2015, [...]
Chatbots are here to stay – It’s a matter of trust
The uptake of chatbot solutions is growing from strength to strength across the globe, as companies spanning various industry segments and verticals are beginning to realise that this technology can effectively transform the way businesses communicate with their customers. According to international research company Gartner, chatbots are set to be integrated across a quarter of [...]
It’s A Matter Of Trust – Chatbots Are Here To Stay
They may not have had an auspicious beginning but chatbots are now gaining traction. The uptake of chatbot solutions is growing from strength to strength across the globe, as companies spanning various industry segments and verticals are beginning to realise that this technology can effectively transform the way businesses communicate with their customers. According to [...]
Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry
In Kenya, as in much of the rest of the East African region, customer satisfaction in the banking and insurance space is becoming increasingly dependent on the quality of engagement between consumers and brands, rather than based on the differentiation offered by products and services. Customers are expecting interactions that are informed by insights into [...]
Interview with Uzoma Dozie
As we move into 2021, coping with lingering effects of the COVID-19, what would be your personal take away from the crisis and why? COVID-19 has not only accelerated the increased use of technology in Africa, but also shone a brighter light on the massive opportunities we have for innovation in these parts. The pandemic [...]