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About biiabs

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So far biiabs has created 24 blog entries.

It’s A Matter Of Trust – Chatbots Are Here To Stay

They may not have had an auspicious beginning but chatbots are now gaining traction. The uptake of chatbot solutions is growing from strength to strength across the globe, as companies spanning various industry segments and verticals are beginning to realise that this technology can effectively transform the way businesses communicate with their customers. According to [...]

By |2021-02-17T10:48:35+00:00February 17th, 2021|Uncategorized|0 Comments

Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry

In Kenya, as in much of the rest of the East African region, customer satisfaction in the banking and insurance space is becoming increasingly dependent on the quality of engagement between consumers and brands, rather than based on the differentiation offered by products and services. Customers are expecting interactions that are informed by insights into [...]

By |2021-02-17T10:46:11+00:00February 17th, 2021|Uncategorized|0 Comments

Interview with Uzoma Dozie

As we move into 2021, coping with lingering effects of the COVID-19, what would be your personal take away from the crisis and why? COVID-19 has not only accelerated the increased use of technology in Africa, but also shone a brighter light on the massive opportunities we have for innovation in these parts. The pandemic [...]

By |2021-02-05T20:16:26+00:00February 5th, 2021|Interviews|0 Comments

Interview with Benjamin Arunda

As we move into 2021, coping with lingering effects of the COVID-19, what would be your personal takeaway from the crisis and why? 2020 was a year of great lessons, rather than challenges. The experiences we had trying to cope with the new way of life imposed on us by WHO health guidelines and boarder [...]

By |2021-02-05T20:14:10+00:00February 5th, 2021|Interviews|0 Comments

Infobip Launches Conversations – A Contact Centre Solution For Customer Service

Conversations’ is an omnichannel cloud contact centre solution with automation and a chatbot building platform option – ‘Answers.’ Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip.  Infobip is a global cloud communications company that allows enterprises to build connected customer experiences across all stages of the customer [...]

By |2020-08-13T09:42:46+00:00August 13th, 2020|Article|0 Comments

Infobip, Blue Turtle rollout WhatsApp-based chat platform at South African Big 4 Bank

Infobip, a global cloud communications platform and Blue Turtle Technologies have successfully completed the rollout of a WhatsApp-based chat banking platform at one of South Africa’s Big Four banks. The platform which has been rolled out across nine African countries will ultimately improve and enrich customer engagement, cost efficiencies as well as streamlining the onboarding of [...]

By |2020-08-13T09:43:36+00:00August 13th, 2020|Article|0 Comments

Kenya Whets Her Appetite For Chatbots To Enhance CX

Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it as a fast and effective way of enhancing the Customer Experience (CX) and Customer Engagement – driving efficiencies across their business. This is according to Noah Amoke, Sales Executive for Kenya and Uganda at Infobip [...]

By |2020-08-13T09:43:13+00:00August 13th, 2020|Article|0 Comments

New Online Course from Harvard Teaches Africans How to Build Scalable Businesses to Solve African Problems

Africa has complex and unique business opportunities.  Harvard Business School professors are launching a new online course to teach entrepreneurs how to build scalable businesses

By |2020-07-28T06:23:42+00:00July 28th, 2020|Article|0 Comments