Kenya Whets Her Appetite For Chatbots To Enhance CX

August 13th, 2020|0 Comments

Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it as a fast and effective way of enhancing the Customer Experience (CX) and Customer Engagement [...]

Interview with Vimal Kumar

July 22nd, 2020|0 Comments

The ability to quickly adapt in an uncertain environment is the first thing that comes to mind. The onset of the pandemic has forced us to be more agile, enable productivity from....

Interview with Brighton Kithendu

July 22nd, 2020|0 Comments

In times of extreme uncertainty, planning is limited and reacting is insufficient. Businesses that survive crisis are those that are structured in a very agile and nimble way with an adaptive...